Guest Engagement Software

-:  Founded in 2009 in Berlin, Customer Alliance is the European leader in guest experience and online reputation management solutions for the hospitality industry. Thousands of independent and chain hotels worldwide work with Customer Alliance to manage their digital guest experience and brand reputation throughout their guest journey. Within one industry-leading solution, hotels can individually communicate the right message, at the right time to all guests to ensure satisfaction is not left to chance, whilst collecting, distributing, and analyzing their guest reviews from across the web, giving them a competitive insight into their hotel's performance. Hotels can now better understand their guests and boost their revenue.

-:  ReviewPro provides a powerful set of tools and processes to help hoteliers with guest experience management. By collecting guest feedback across all key touchpoints in the guest journey, and managing it on one central dashboard, brands can now gain valuable insights into areas where operational and service improvements are needed. By using an AI-driven messaging platform, hoteliers can automate guest communication to respond faster and more efficiently to queries or requests. These tools allow hoteliers to take quick action to fix problems, even while the guest is still on property. Guests insights can be leveraged to elevate the guest experience, boost online reputation, improve rankings on OTAs and TripAdvisor, and increase revenue.

-:  This is your chance: better than a static brochure type website. Quicktext will engage 24/7 to reassure bookers by answering all their questions instantly, displaying room images, offering attractive pricing and check availability to create a sense of urgency to book directly on your website. Hotels will convert more bookers on the spot by giving them no reason to book with an OTA.

-:  Repup is a platform which helps hotelliers make sense of online review data. There are countless reviews written online on a daily basis on various platforms and in many languages. Making sense of this clutter can be an unnerving task.At RepUp we make life easier by compiling reviews into one single dashboard.We use semantic technology to create reports based on big review data to help you make insightful business decisions at a glance. We are a technology company and tech is at the core of everything we do. We use NLP, data mining and business logic to drive our decisions.

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-:  Alliants believe in delivering exceptional customer experiences. Our consultancy services have helped some of the world's most respected luxury hotel, travel and retail brands become data driven businesses. Founded in London in 2009, Alliants design, develop and deliver digital guest experiences for leading hotel brands. Our Guest Experience Platform puts innovative technology in the hands of both guests and staff and combines all the key elements necessary to deliver on today’s guest expectations.

-:  Whistle gives hotels the ability to have real-time SMS & mobile message communication with guests. Improve your overall service, guest engagement, and streamline internal communication with our web dashboard and mobile app.

-:  GuestJoy provides a digital solution for the guest journey. It is a guest communication, upselling and reputation management tool all in one simple platform. Headquartered in London, we have offices in Helsinki, Tallinn and Prague. ROI 14 | E-mail open rate 85% | Upgrade / deal conversion 15% | Click rate 52%

-:  Asksuite is the leading smart service platform for hotels, chains and resorts. In addition to all of the traditional chat features, the solution's key differentiators is the service chatbot focused on increasing direct hotel reservations with a 24-hour, instant service experience. There are a number of special features to increase direct bookings, including integration with booking engines to deliver instant real-time quotes within chat, as well as via Facebook Messenger, Gmail, and other channels.

-:  TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.